I have now used I beads for most of this year and they have become top of my list for most of my beading needs. I have never experienced any problems, however when I have had to call the staff are always very helpful. If there has been a hitch at their end the communication has been second to none.... I may add they have only had to call me approx twice this year and the queries have always been dealt with very efficiently etc. I wouldn't hesitate to recommend this company!!!!!